Staff Connect Australia
Marketing Engage.
Marketing backed by customer support.
The package
What we bring together.
- Marketing and creative services
- Customer enquiry follow-up
- After-hours guest support
- Agreed handovers and reporting
Marketing services
Marketing and design.
Campaigns, search visibility and creative work.
Marketing / Planning
Marketing consultation
- Review marketing activity
- Define audiences and goals
- Choose suitable channels
- Set campaign priorities
Marketing / Services
Digital marketing
- Plan coordinated campaigns
- Develop campaign content
- Manage selected channels
- Review campaign performance
Marketing / Services
Search engine optimisation
- Audit technical SEO
- Research search terms
- Improve website content
- Monitor search performance
Marketing / Services
Answer engine optimisation
- Map customer questions
- Write clear, factual answers
- Structure pages for discovery
- Review answer visibility
Marketing / Services
Generative engine optimisation
- Review AI search readiness
- Organise content by topic
- Improve structured data
- Check AI search visibility
Marketing / Services
Google search advertising
- Plan keywords and audiences
- Build search campaigns
- Manage agreed budgets
- Review enquiries and sales
Marketing / Services
Google display advertising
- Plan display campaigns
- Prepare advertising creative
- Set audience targeting
- Review campaign performance
Marketing / Services
Facebook marketing
- Plan Facebook campaigns
- Prepare posts and adverts
- Manage agreed campaigns
- Review audience response
Marketing / Services
Instagram marketing
- Plan Instagram content
- Prepare campaign creative
- Manage agreed campaigns
- Review audience response
Marketing / Services
Pinterest marketing
- Plan Pinterest campaigns
- Prepare visual content
- Organise campaign activity
- Review website traffic
Marketing / Services
Email marketing
- Plan email campaigns
- Prepare campaign content
- Set up approved sends
- Review email performance
Marketing / Services
Conversion audits
- Review website user paths
- Identify conversion barriers
- Prioritise improvements
- Plan tests and measurement
Marketing / Services
Branding
- Define brand direction
- Develop visual identity
- Prepare brand guidelines
- Apply the agreed identity
Marketing / Services
Website design
- Plan website structure
- Design page layouts
- Prepare responsive designs
- Support development handover
Marketing / Services
User experience design
- Review user needs
- Map user flows
- Create wireframes
- Test proposed designs
Marketing / Services
Email template design
- Design branded templates
- Build responsive layouts
- Test email rendering
- Prepare reusable templates
Marketing / Services
Reports and infographics
- Organise report content
- Design charts and graphics
- Apply brand styling
- Prepare publication files
Customer experience
Follow up the enquiry.
CX as a Service supports the next conversation.
Customer experience / Shared support
Customer Experience as a Service
- Monitor customer enquiries
- Follow up leads
- Keep customers updated
- Coordinate appointments
24/7 After-Hours Concierge
After-hours guest support.
Agreed responses, escalation and morning handover.
Concierge / Accommodation operators
24/7 After-Hours Concierge
- Overnight accommodation guest support
- Issue triage
- Approved escalation
- Morning handover
Working together
Keep the handover clear.
- Campaigns direct people to agreed channels
- CX follows up within agreed coverage
- Concierge handles after-hours guest issues
- Your team receives updates and escalations
Agree the scope
What does the client need?
- Choose the marketing priorities
- Agree enquiry channels and follow-up
- Confirm guest-support hours and escalation
- Set the budget, owners and review dates
Staff Connect Australia
Thank you.
Let’s talk about your marketing priorities.